Privacy Policy

Effective Date: 4 August 2026

Privacy Policy

SA Waterscapes Pty Ltd (“SA Waterscapes”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains what personal information we collect, how we use it, how we store it and your rights regarding that information.

What Personal Information We Collect

Depending on how you interact with us we may collect personal information including:

  • Your name
  • Email address
  • Phone number
  • Property or project address
  • Information you provide in enquiry or quote request forms
  • Photographs or documents you choose to upload with your enquiry
  • Information you provide through emails, phone calls or other communications
  • Records relating to quotes, projects and services we provide

How We Collect Personal Information

We collect personal information directly from you when you:

  • Complete the contact or enquiry form on our website
  • Request a quote
  • Subscribe to our newsletter
  • Contact us by phone or email
  • Provide information during consultations or throughout a project

Our website uses an embedded enquiry form provided by Tradify. Information submitted through this form is securely transmitted to our Tradify account for the purpose of managing customer enquiries and projects.

Why We Collect Your Information

We collect and use personal information to:

  • Respond to enquiries
  • Prepare quotations
  • Design, construct and maintain waterscapes
  • Communicate with you throughout your project
  • Send newsletters or marketing communications where you have chosen to subscribe
  • Improve our customer service and business operations
  • Meet our legal and regulatory obligations

We will only send marketing emails if you have chosen to subscribe. You can unsubscribe at any time using the link provided in our emails.

Photographs and Attachments

You may choose to upload photographs or other documents when submitting an enquiry.

These files are used solely to assess your project, prepare quotations, provide advice, or deliver our services.

Photography and Videography

During the course of our services, we may take photographs or videos of completed works for project documentation, quality assurance, portfolio purposes and marketing.

We will only use photographs or videos of completed works for marketing or promotional purposes where we have obtained the client’s consent.

Third-Party Service Providers

We use trusted third-party providers to help operate our business. These providers may handle personal information on our behalf in accordance with their own privacy policies.

These include:

  • WordPress for our website
  • Tradify for customer enquiries, quoting, job management and project administration
  • Mailchimp for newsletter subscriptions and email communications
  • Xero for accounting, invoicing and financial record keeping

We encourage you to review the privacy policies of these providers if you would like more information about how they handle personal information.

Cookies

Our website may use cookies that are necessary for the website to function properly and to improve your browsing experience.

Cookies do not generally identify you personally. Most web browsers allow you to manage or disable cookies through your browser settings, although doing so may affect some website functionality.

Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information is stored using secure systems and reputable service providers appropriate for the operation of our business.

While we take reasonable precautions, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

Access and Correction

You may request access to the personal information we hold about you or request that we correct inaccurate or incomplete information.

To make a request, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices or legal obligations.

The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us.

SA Waterscapes Pty Ltd

Email: info@sawaterscapes.com

Phone: 0481 245 632

Website: sawaterscapes.com